Core Values Focused On Consumer Advocacy
And Putting YOU At The Center
Of Everything We Do
There are Austin roofers… and then there are Austin roofers who fight and advocate for you every step of the way. From the insurance adjustment process (especially in events such as storm damage) to a rock-solid roof replacement… and beyond.
And guiding us every step of the way is our foundation of five unwavering core values that guide everything we do.
Our Core Values Set Us Apart In Austin
To other Central Texas roofers, having no core values might seem normal…. but to Freetail, we couldn’t run a business without them.
For us, our core values are the bedrock of everything we do!
Integrity
We believe in working until the job is done, not until we’re tired.
This means we never leave a roof half-finished or a customer unsatisfied. For example, we’ve spent hours diagnosing leaks to ensure the root cause is addressed, even when it wasn’t our fault.
Our culture of integrity is passed on to every member of our team, ensuring no one lasts if they don’t share our high standards.
Consumer Advocacy
We stand by our customers through every step of the roofing process. From filing insurance claims only when necessary to fighting for fair treatment from insurers, we put our customers’ needs first.
We’ve even advised potential clients to contact their builder instead of hiring us if it meant better results for them.
You see, it’s this dedication to consumer advocacy that ensures that ALL of our clients receive honest, ethical service (from all parties) – every time.
Trust
Trust: It’s earned through consistent, quality work and transparent communication. And it’s as simple as that.
Our reputation precedes our reviews because we are committed to doing right by our friends, family, and neighbors.
With the best guarantees and warranties in the industry, we offer our clients peace of mind and assurance that their roof is in good hands.
Respect
In roofing, we consider the gold standards of respect to be:
- Respect for your time.
- Respect for your property.
- Respect for your investment.
That’s why we offer free assessments and honest evaluations – avoiding high-pressure sales tactics at all costs.
When storms hit, we don’t exploit the situation with fear tactics. Instead, we provide clear, honest assessments, ensuring our clients only file insurance claims when truly necessary.
In this way, we satisfy all of the above. We never outstay our welcome on your property, and we only want what’s best for you.
Friendly Service
We believe in hiring friendly and courteous people from the start, because when it comes down to it, these are natural qualities of a person and can’t be trained.
Our project managers and roofers are hand-picked for their friendly demeanor and utmost professionalism.
Clients often praise our team for their friendliness and helpfulness, which reflects our commitment to a positive and respectful work environment.
Get Your Free Roofing Assessment From Freetail Roofing –
A Roofer Who Stands For Honesty & Integrity
Roof problems? If you’re a home or business owner in Greater Austin and need a replacement, repair, storm damage help, or expert insurance advice from a true local roofer, contact us today.
